Return & Refund Policy:
If you purchase a book or other physical goods you may return it for a refund or credit within 60 days of receipt of your item.
If the product has obviously been damaged, destroyed, or abused we will not process the refund for the return. Normal use or wear to be expected from the customer’s use of the item over a 60 day period is not grounds for refusing a refund.
Essentially if you buy a product and use it for up to 60 days without any abnormal abuse or damage, and decide for any reason you don’t like it you can return it for a refund.
Please note the customer is responsible for return shipping costs.
Digital Goods & Online Training Courses
Most of our digital products are not eligible for refunds. Once purchased the customer is able to download or access the product. We have determined that allowing refunds for these products leaves the door open for abuse.
Some of our online courses may be eligible for refunds ONLY IF the customer has not completed the course. Once the course has been finished the customer is no longer eligible for a refund.
Subscriptions & Memberships
No refunds are available for any subscription service or product for any reason. You may cancel your subscription at any time.
In-Person Classes And Events
We require prepayment for any class or event in order to guarantee the customer’s spot at the event.
Our instructors have financial risk when they reserve a venue, pay fees, order materials, and prepare for a class. Since we are in the firearms training industry, we are limited in the number of students we can have on a firing line at a gun range both due to space limitations and also to ensure a safe environment.
When a student enrolls and a spot is reserved for that student but they fail to attend and end up with a refund the worst-case scenario is that the instructor often loses money on the class overall or has missed out on selling that seat to another student who would have been able to attend.
Our refund policy varies depending on the cost of the course you are attending.
For classes/events that cost $150 or less:
If you prepay for a class that costs $150 or less and are unable to attend for any reason we will gladly refund your charge or credit you the cost toward another class. You need to contact us to within 3 months of the event to request a refund or to request to apply the cost toward a future event.
For classes/events that cost $151 or more:
For classes or events that cost $151 or more, the student may receive a full refund if they cancel within a minimum of 14 days before the event. Within the 14 days prior to the event the student may cancel and receive a 50% refund. Within the 3 months after the event the student may also contact us to request a 50% refund if they were unable to attend.
Guidelines for Refunds, Returns, and Cancellations:
- Refunds are available for up to 60 days after the product has been delivered or made available to the customer.
- All refunds, cancellations, and returns must be requested in writing. Email can be sent to support @ concealedcarry.com (remove spaces) or requests can be mailed to 9060 Flora St, Arvada, CO 80005 care of Business Services
- Refunds are issued to the original credit card or PayPal account used to make the purchase
- Refunds generally take 3-5 business days to process and show up on your bank/credit card statement